eScraper values the privacy and security of the information that you share with us. This Privacy Statement applies to information collected by eScraper through the following websites and applications:
This Privacy Statement also applies to other information eScraper receives in the United States from Europe. This Statement describes how eScraper collects, uses, shares, protects, or otherwise processes your personal information. By using this website, you agree to the terms of this Privacy Statement.
Collection and Use of Information
eScraper collects personal information to set up and manage accounts for our ecommerce products and services and to handle orders of goods and services developed by eScraper.
You may need to provide eScraper with personal information such as: names; phone numbers; mailing; billing; shipping; email addresses; Internet Protocol address.
eScraper uses such information for: product registration; enabling sales and other transactions; processing payments and settlement; sending payouts; handling orders; providing receipts and/or invoices; providing customer service; providing dispute resolution, chargebacks, refunds, or related issues; providing dispute resolution, chargebacks, refunds, or related issues; sending service update notices; detecting and preventing fraud; detecting and preventing violations of our legal agreements; measuring, improving, and customizing our services; fulfilling other technical, logistical, financial, tax, legal, compliance, administrative, or back office functions.
eScraper may also collect background information from third parties to verify your identity; deter, detect, and prevent fraud and illegal activity; make business decisions; and as a part of our legal obligations. eScraper retains such information for as long as reasonably required for business purposes or as reasonably required to comply with our legal obligations.
eScraper may also collect information from installation/registration to verify your identity, to create license key (trial), to verify license key, to prevent violations of our license agreements. eScraper may also collect background information to verify your identity, product usage and performance. Such information may include your email address; Internet Protocol address; date and time of activity; name of the software and/or section; general usage statistics; software logs and depersonalised statistical data.
eScraper uses information gathered from Software to track the violation of license policy; monitor product performance; improve product design, functionality, and security; and assemble analytics and activity trends. eScraper retains such information for as long as reasonably required for business purposes or as reasonably required to comply with our legal obligations
eScraper collects information from you to post entries to our support website or forums. Such information may include your email address, Internet Protocol address, user name, date and time of signup, and date and time of posts to the forum, feature request, survey, live chat feedback or any other public post.
eScraper uses this information for the secure and efficient functioning of our website, to provide you with access to our community site, to detect and prevent violations of our legal agreements, and as part of any legal obligations related to our community website.
eScraper collects information on each transaction conducted through our website. Such information may include the amount of the transaction; the goods purchased; the identity of the seller, affiliate, and customer; payment type; currency; location; Internet Protocol address; and websites visited.
eScraper uses such information for refunds, for customer service, for website optimization, or for other administrative or business purposes. eScraper may collect and share information related to the transactions you conduct through our website with partners or resellers for the purposes disclosed in this Privacy Statement. eScraper retains transaction information for as long as reasonably required for business purposes or as reasonably required to comply with our legal obligations.
To protect your information during the payment, we use payment processors which use modern technologies for secure transactions. Account passwords on all our websites are encrypted.
eScraper also collects information involving customer service correspondence. This information may include emails, internet chats, faxes, or telephone calls directed to our customer service center. eScraper processes this information to provide customer service, handle complaints or disputes, measure and improve our customer service, detect and prevent fraud, and detect and prevent violations of our legal agreements. eScraper retains customer service information for as long as reasonably required for business purposes or as reasonably required to comply with our legal obligations.
eScraper uses LiveAgent, CRM software. LiveAgent uses e-mail, Internet Protocol address, cookies, web beacons, and other means to allow eScraper provide support. You may find LiveAgent’s Privacy Statement at https://www.ladesk.com/gdpr
Cookies, Web Beacons and Logs
eScraper collects information related to your use of our website using cookies, web beacons, and log information.
Web beacons are objects embedded into web pages that allow us to determine whether and for how long users view web pages. We use web beacons for site traffic reporting, unique visitor counts, auditing and reporting, personalization, and other functions.
Log information may include web requests, Internet Protocol address, operating system, browser type, browser language, date and time of your request, and cookies that may uniquely identify your browser. eScraper uses this information to enhance the functionality of the website and to make your access more convenient, secure, and efficient.
eScraper also uses information gathered from logs, cookies, and web beacons to monitor website performance; improve website design, functionality, and security; and assemble web analytics and activity trends. eScraper retains such information for as long as reasonably required for business purposes or as reasonably required to comply with our legal obligations.
You may stop your browser from accepting cookies or web beacons. The Help portion of your browser should explain how to configure your browser’s cookie handling. Your browser may have add-ons that may help you block web beacons. You may have limited functionality if you block cookies or web beacons set by our website.
We will seek your consent prior to using your personal information in a manner incompatible with the purposes we described in our Privacy Statement at the time of collection. You may choose not to provide any personal information to eScraper, in which case we will be unable to provide services to you.
Sharing of Information
eScraper only shares information as described in this Privacy Statement. Your personal information will be shared within the inner structure of the company and only for purposes of improving our products, providing development and/or support service, providing better services and advertising them. Your personally identifiable information will not be used by us for any further purposes, nor sold or shared with third parties.
eScraper shares information with the following categories of third parties. Such third parties are prohibited by law or by contract from processing personal information for purposes other than those disclosed in this Privacy Statement.
Organizations that Provide Services to Us
eScraper discloses personal information to other organizations that perform services on our behalf. We require such organizations to use such information solely for the purposes of providing services to us and to protect the personal information with appropriate safeguards.
Such organizations include financial institutions; payment processors; money transfer service providers; auditors; background and credit check organizations; fraud prevention service providers and anti-fraud networks; marketing service providers; database managers; customer service providers and representatives; and others who perform technical, logistical, financial, tax, legal, compliance, or administrative functions on our behalf.
These organizations may perform functions such as processing credit and debit card payments, sending wire transfers, providing background and credit checks, providing fraud checks, providing customer service, analyzing data, supplying marketing assistance, fulfilling orders, sending email, and providing other financial, technical, logistical, tax, legal, compliance, or administrative functions.
eScraper discloses personal information to its re-sellers. eScraper provides access to customer e-mail, first and last name for license creation to re-sellers who make goods and services available to customers for purchase on those re-seller’s websites.
eScraper may share personal information to its partners. eScraper provides access to customer e-mail, country, date of transaction, product name, order totals, first and last name for administrative purposes like accounting, billing and audits, and other uses.
eScraper may disclose personal information where: required by law or by an order or requirement of a court, administrative agency, or other government entity, or by court rules concerning the production of records;eScraper has reasonable grounds to believe that use or disclosure is necessary to protect the rights, privacy, property, or safety of our users or others; eScraper has reasonable grounds to believe that the information relates to the breach of an agreement or violation of the law that has been, is being, or is about to be committed; it is necessary for fraud protection, risk reduction, or the establishment or collection of funds owed to us; it is necessary to enforce or apply our legal agreements, to pursue remedies, or to limit damages to eScraper; the information is public; you have provided consent or with your direction; other reasons allow it or other laws require it.
When we are required or permitted to disclose information, we will not disclose more information than is necessary to fulfill the disclosure purpose.
eScraper may disclose aggregate or statistical information to our business partners, for public relations purposes, or other purposes.
At your request, we will provide you with reasonable access to your personal information, so that you can review what we have stored and, if you choose, request corrections to it. You may request access by writing to us at the address listed in the Contact Information section at [email protected] identifying yourself accordingly.
After you request access, we will provide the personal information that you request as soon as practically possible and generally no later than thirty (30) days following the request. If you wish to correct your personal information, please send us a written explanation of the particular information that you believe should be corrected. Where information will not or cannot be accessed or amended, we will tell you the reasons.
eScraper stores, collects, and otherwise processes information mainly in Plymouth, MN, U.S.A; Frankfurt, Germany; and Ternopil, Ukraine.
We encourage to contact us and we will respond in due time to settle all your questions and requests to the extent permitted by law.
We work to protect your personal information during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information that you provide online at our website. We offer Secure SHell (SSH) tunneling to provide secure data transfer between your online store connection with eScraper’s software installed on your personal computer. No data is transferred to our servers. We will use commercially reasonable efforts to protect your information. We will also continue to assess new technology for protecting information and upgrade our information security systems when appropriate.
Further, we permit only authorized eScraper employees and third parties to access any personal information. If an employee misuses personal information, we may take disciplinary action, up to and including termination of employment. If any third party individual or organization misuses personal information, we will take action, up to and including termination of any agreement between eScraper and that individual or organization and inform you accordingly.
eScraper processes personal information only for the purposes it was originally collected and in accordance with this Privacy Statement. eScraper takes commercially reasonable steps to ensure that the personal data is relevant, reliable for its intended use, accurate, complete, and current for the purposes for which it is used. eScraper retains information for as long as reasonably required for business purposes or as reasonably required to comply with our legal obligations.
Links to Other Websites
When you click on a link on this website that takes you to a website operated by another company, you will be subject to that company’s privacy practices.
Controlling Unsolicited Email
We may send you information about our products and services. You may send us mail to [email protected] indicating the e-mail that you do not want to receive mails and email type that you do not want to receive any more (marketing, licensing, support, etc), so we could update your Preferences and you will stop receiving this information accordingly. You may also opt out of eScraper marketing list or update your information by notifying us at [email protected] at any time.
eScraper may amend this Privacy Statement on one or more occasions by posting a revised statement on this website or a similar website that replaces this website. eScraper will amend this Privacy Statement in a manner consistent with the Safe Harbor Principles.
Enforcement, Dispute Resolution, and Verification
Please contact us with any questions or concerns related to this Privacy Statement by using the email address [email protected]
If you have questions or concerns related to this Privacy Statement, you may contact us by email at [email protected] or by writing to us at: Privacy Officer, Email: [email protected], eScraper LLC, Plymouth, MN 55447, USA
Email: [email protected]